Help Center

To book a property, simply browse our listings, select the property you like, choose your preferred room type and duration, then click "Book Now". You'll be guided through the payment process and receive a confirmation via email and on your dashboard.

Yes, you can cancel your booking subject to our Refund Policy. Cancellations made 7 days before check-in receive a full refund. Cancellations made within 7 days may receive a partial refund. Please also review the Terms of Service shown at the time of booking.

After a successful booking, you'll receive a booking reference number. You can view and download your receipt from My Bookings in your dashboard, or open the booking receipt page using your reference number.

Booking modifications depend on availability. Please contact our support team with your booking reference, and we'll do our best to accommodate your request. Changes may be subject to additional fees.

We accept bank transfers, debit/credit cards, and online payment gateway as described in our Bookings and Payments policy. For bank transfers, you'll receive payment instructions after clicking "Book Now". Payment must be confirmed within 24 hours to secure your booking.

Yes, all payments on Eagersky are processed through secure, encrypted channels. We use industry-standard SSL encryption and do not store your financial information on our servers. Read our Privacy Policy for more details.

After making a bank transfer, go to My Bookings in your dashboard and click "Confirm Payment". Enter your transaction reference number and the amount paid. Our team will verify the payment within 2-24 hours.

If a payment fails, no money will be deducted. You can try again or contact your bank. If you were charged but the booking wasn't confirmed, please contact our support team with your transaction details and we'll resolve it promptly.

Click Sign Up on our homepage, fill in your details (name, email, phone, password), verify your email address, and you're ready to start browsing and booking properties.

Click Forgot Password on the login page, enter your email address, and we'll send you a password reset link. Check your inbox and follow the instructions to create a new password.

Log in to your account, go to My Profile or Settings in your dashboard. You can update your name, phone number, profile picture, and other personal details.

Register as a property owner, complete your profile, and visit List Property to submit your property details. Our team will review your listing and approve it within 24-48 hours. See our Property Listings guidelines for requirements.

Use our search on the homepage or Browse Rooms page to filter by region, campus, property type, price range, and amenities. You can also browse by category or featured listings.

Yes, all property photos are provided by property owners and are verified by our team. We strive to ensure all listings accurately represent the actual property. Learn more in our Property Listings policy.

Absolutely! We encourage you to visit properties before booking. You can contact the property owner through our messaging system or use the phone number on the listing to schedule a visit.

If you encounter any issues after checking in, please contact the property owner first. If the issue isn't resolved, reach out to our support team with your booking reference and details of the problem. We'll mediate and help find a solution.